Privacy Policy
Introduction
At HomeGleam, we are committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us regarding our cleaning services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Who We Are
HomeGleam provides professional cleaning services for residential and commercial properties across the United Kingdom.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us through our website or customer support channels.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Property address
- Booking details
- Information submitted through contact forms
Technical Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and analytics information
How We Use Your Information
We use your information to:
- Respond to enquiries and service requests
- Schedule and manage bookings
- Provide customer support
- Improve our website and services
- Send service-related updates and communications
- Maintain website security and prevent fraud
We only collect information that is necessary for legitimate business purposes.
Legal Basis For Processing Data
Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
Data Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers or partners only when necessary to operate our business, process bookings, or comply with legal obligations.
All third parties are required to keep your information secure and confidential.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.
While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and business requirements.
When data is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to data processing
- Withdraw consent where applicable
- Request transfer of your data
To exercise any of these rights, please contact us directly.
Cookies
Our website may use cookies to improve user experience, analyse website traffic, and enhance website functionality.
You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact HomeGleam through our website or official communication channels.