Terms & Conditions

Welcome to HomeGleam. By accessing our website or using our cleaning services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

Services

HomeGleam provides residential and commercial cleaning services. All services are subject to availability and may vary depending on the property type, condition, and customer requirements.

We reserve the right to refuse or cancel any booking if necessary due to safety concerns, access issues, or inappropriate conditions.

Bookings & Payments

All bookings must be confirmed through our website, phone, email, or approved communication channels.

Payment terms may vary depending on the service provided. Customers agree to pay all charges related to the booked service within the agreed timeframe.

Failure to complete payment may result in cancellation of future services.

Cancellations & Rescheduling

Customers may request cancellations or rescheduling by contacting us in advance. We reserve the right to apply cancellation charges for late cancellations or missed appointments.

HomeGleam also reserves the right to reschedule services due to weather conditions, staff availability, or unforeseen circumstances.

Customer Responsibilities

Customers are responsible for providing safe access to the property and ensuring utilities such as water and electricity are available during the service.

Any valuable or fragile items should be secured before our team arrives. HomeGleam is not responsible for damage caused by unstable or improperly secured items.

Liability

While we take every reasonable precaution during our services, HomeGleam shall not be liable for indirect, accidental, or consequential damages arising from the use of our services or website.

Any concerns regarding service quality must be reported within a reasonable timeframe so we can review and resolve the issue appropriately.

Website Usage

All content on this website, including text, graphics, branding, and images, is the property of HomeGleam and may not be copied, distributed, or reused without written permission.

Users agree not to misuse the website, attempt unauthorised access, or engage in activities that may affect website functionality or security.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, store, and use personal information.

Changes To Terms

HomeGleam reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services or website constitutes acceptance of any revised terms.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact HomeGleam through our official website or customer support channels.